Kathy Torpie

speech abstract

The Patient Journey

Kathy will present examples from her own experience that demonstrate how a clinician/patient relationship based on excellent interpersonal and communication skills can actually:-
- Save time, effort and money
- Reduce the emotional symptoms of trauma
- Help to prevent clinical oversights

…And how a lack of those understandings or skills in practice can lead to unsatisfactory, costly and sometimes dangerous outcomes.

biography

Kathy Torpie has experienced the health sector as a critical care patient, a long term in patient, an out patient, and as a private elective surgery patient on ACC. Kathy takes us on a journey through the alien and sometimes terrifying world of the hospital as experienced by the patient. With her we encounter a broad spectrum of health care professionals in a wide variety of circumstances and are left with new insights about the potentially powerful impact – both positive and negative – that the clinician/patient relationship can have on the delivery and efficacy of patient services.

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